Stralis Energy Pty Ltd – Privacy Policy

Last Updated: 30/04/2025

Stralis Energy Pty Ltd – Privacy Policy (“Stralis Energy”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information, and your rights in relation to it.

Who We Are

Stralis Energy is an Australian-owned provider of electrical and renewable energy services, based in Far North Coast NSW. Our services include solar energy, electrical infrastructure, battery energy storage systems (BESS), and fleet hire (including trucks, trailers, excavators, and tractors).

What Information We Collect -Stralis Energy Pty Ltd – Privacy Policy

We may collect the following types of personal information:

Your name, phone number, and email address
Business or property information (e.g., for quotes, site visits, or service delivery)
Information provided via forms, email correspondence, or phone calls
Technical data such as IP address, browser type, and cookies when you visit our website

We do not generally collect sensitive information. If it becomes necessary to do so, we will only collect it with your express consent or as otherwise permitted by law.

How We Collect It

We collect personal information directly from you when you:

Complete forms on our website (e.g., contact, quote, or hire requests)
Communicate with us via email, phone, or in person
Visit our website, through cookies and analytics tools

We may also collect information from third parties if you’ve given them consent to share your details with us.

Why We Collect It

We collect, hold, and use your personal information to:

Provide services, quotes, and customer support
Respond to your enquiries or requests
Communicate updates, promotional offers, and service notices
Improve our website, business systems, and customer experience
Meet our legal, regulatory, and contractual obligations

We only collect personal information that is reasonably necessary for our business functions and activities.

Disclosure of Your Information

We do not sell or rent your personal information. We may disclose it to:

Service providers or contractors (e.g., CRM providers, website hosts, or communication tools)
Government or regulatory authorities where required or authorised by law

Where we disclose information to third parties, we take reasonable steps to ensure they comply with Australian privacy laws.

Overseas Disclosure

Some of our service providers may store or process data outside of Australia (e.g., in the United States, Europe, or Asia). Where this occurs, we take reasonable steps to ensure such providers are bound by privacy obligations consistent with the APPs.

Cookies and Analytics

We use cookies and tracking tools (e.g., Google Analytics) to:

Understand how visitors use our website
Improve performance, security, and user experience

You may disable cookies via your browser settings. However, some website features may not function correctly if cookies are disabled.

Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

SSL encryption (HTTPS) for our website
Secure systems for data entry, storage, and access control
Restricting access to authorised personnel only

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Data Retention

We retain personal information for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by law. After this period, we securely destroy or anonymise the information.

Access, Correction & Your Rights

You have the right to:

Access personal information we hold about you
Request corrections or updates to your information
Withdraw your consent or request to be removed from marketing communications

To exercise your rights or lodge a privacy complaint, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

Contact Us

Phone: 1800 787 254
Email: info@stralisenergy.com.au | marketing@stralisenergy.com.au
Address: 6 Broadwater Place, West Ballina, NSW 2478
Office Hours: Monday to Friday, 8:00am – 5:00pm

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically to stay informed about how we handle your information.

Address: 6 Broadwater Pl, West Ballina, NSW.2478

Hours: Monday to Friday. 8am to 5pm.

Phone: 1800 787 254
E-mail: Info@stralisenergy.com.au

We recognise and pay respect to the Elders and communities – past, present, and emerging – of the lands that Stralis Energy stand on. For thousands of years they have shared and exchanged knowledges across innumerable generations for the benefit of all.